About this document. This is Part A (General Terms), Part C (Practitioner Users), and Part F (Definitions) of the Claro Master Subscription Agreement, presented for acceptance by Practitioner Users at first login. The full agreement forms part of your clinic’s subscription and is available on request. By accepting, you agree to be bound by the Master Subscription Agreement in your role as a Practitioner User.
These terms apply to all users of Claro.
1.1 This agreement comprises:
1.2 If there is any inconsistency between these documents, the order of precedence is:
2.1 Subject to your compliance with this agreement and your maintaining an active Account, we grant you a personal, non-exclusive, non-transferable, revocable right to access and use Claro for the purpose of conducting Permitted Activities.
2.2 Claro is a technology platform that supports clinical practice. We provide Claro and related services only. We do not practice medicine, nursing, or pharmacy, we do not provide any medical, nursing, pharmacy, dispensing, or prescribing services ourselves, we do not employ or direct any Practitioner in the practice of medicine, and we do not act as the agent of any Practitioner, Clinic, or Patient in any capacity. Nothing in this agreement is intended to interfere with, direct, or control the independent professional judgment of any Practitioner.
2.2A Nature of the service and intended purpose. Claro is a clinical documentation and workflow-support tool. Its intended purpose is to transcribe, summarize, structure, and draft documentation (including clinical notes, letters, requests for investigations, and other records) from information that is stated or provided by the Practitioner, or that is otherwise present in the patient record, and to support the Practitioner’s own record-keeping, review, and clinical workflow. Claro is not designed or intended to generate, and must not be used to obtain or to substitute for, a diagnosis, differential diagnosis, or treatment recommendation that the Practitioner has not independently formed. Its AI Features are intended to restate, organize, structure, or format clinician-stated or record-sourced content, and (where a feature is designed to do so) to draw the Practitioner’s attention to information already recorded in the patient record, or to matters arising in the consultation that the Practitioner may wish to confirm. Every AI-generated output is a draft or decision-support prompt for the Practitioner to review, verify, edit, accept, or reject; the Practitioner at all times exercises independent clinical judgment and is solely responsible for all clinical decisions and for the final content of the patient record. Claro is designed to enable the Practitioner to independently review the basis of the information it presents, and is intended to fall within the clinical decision support software criteria of section 520(o)(1)(E) of the Federal Food, Drug, and Cosmetic Act; it is not intended to be, or to function as, a medical device, and is not a substitute for the clinical judgment of a licensed health care professional. We will reassess Claro’s intended purpose whenever we materially change its AI functionality, and we will not introduce functionality intended to give Claro a device function within the meaning of the Federal Food, Drug, and Cosmetic Act without first meeting the regulatory requirements applicable to that function.
2.3 The Permitted Activities of Claro include (without limitation, and subject to the modules to which you have subscribed):
2.4 It is your responsibility to:
3.1 You are responsible for all activities under your Account. You must:
3.2 We may, in our reasonable discretion, suspend an Account or restrict access to Claro where we reasonably believe that:
3.3 We will give you notice of any suspension as soon as reasonably practicable, and we will use reasonable efforts to limit suspension to the minimum scope and duration necessary.
4.1 You must, at all times:
4.2 You must not, and must not allow any third party to:
5.1 You must use Claro only for the Permitted Activities and only in accordance with the Acceptable Use Policy.
5.2 We may modify the Acceptable Use Policy from time to time by giving you reasonable notice. Continued use of Claro after the effective date of any modification constitutes acceptance of the modification.
5.3 Material breach of the Acceptable Use Policy is a material breach of this agreement.
6.1 We are responsible for all maintenance of and upgrades to Claro that we reasonably consider necessary. This maintenance may include:
6.2 We will provide reasonable technical support to help you use Claro, through the support channels we make available from time to time. Any enhanced or additional support (including any service levels or charges) may be set out in the Order Form or in a separate support schedule.
6.3 Specific availability and service-level commitments, if any, are set out in the Order Form.
7.1 You acknowledge that we use third-party service providers (each a “Subprocessor”) to support the operation of Claro, including for cloud hosting, AI processing, transcription, communications, payment processing, and analytics.
7.2 We maintain a Subprocessor List identifying our current Subprocessors, the categories of Personal Information they process, and the locations at which they process Personal Information. The Subprocessor List forms part of this agreement and is updated from time to time in accordance with the Data Processing Agreement and (in respect of Protected Health Information) the Business Associate Agreement.
7.3 Where a Subprocessor creates, receives, maintains, or transmits Protected Health Information on our behalf, that Subprocessor is a Subcontractor for the purposes of the Business Associate Agreement, and we ensure that it has agreed in writing to restrictions and conditions at least as protective as those that apply to us under the Business Associate Agreement, as required by 45 CFR 164.502(e)(1)(ii) and 164.308(b)(2).
7.4 We remain liable for the acts and omissions of our Subprocessors as if they were our own acts and omissions, to the extent set out in the Data Processing Agreement and the Business Associate Agreement.
8.1 Claro includes features that use artificial intelligence (“AI Features”), including (without limitation):
Consistent with clause 2.2A, each AI Feature is intended to transcribe, summarize, structure, or draft documentation from content stated or provided by the Practitioner, or otherwise present in the patient record, or to prompt the Practitioner to review or confirm such content. The AI Features are not designed or intended to generate a diagnosis, differential diagnosis, or treatment recommendation that the Practitioner has not independently formed, and must not be relied upon for that purpose; every output is a draft or decision-support prompt for the Practitioner to review, verify, edit, accept, or reject.
8.2 You acknowledge and agree that:
8.3 If you do not wish a particular consultation to be transcribed or processed by AI Features, you must not commence recording. Once a recording is initiated, it will be transmitted to the AI Subprocessors as part of the normal operation of Claro.
8.4 We may, from time to time, change the AI Subprocessors used to support AI Features. Where we do so, we will update the Subprocessor List and provide notice in accordance with the Data Processing Agreement and the Business Associate Agreement.
8.5 You are responsible for complying with any state law governing the recording of conversations (including two-party or all-party consent recording statutes) that applies to consultations you record using Claro, and for obtaining any patient consent to recording required by the law of your state.
9.1 Business Associate Agreement. Where the Clinic is a Covered Entity, or is a business associate of a Covered Entity, under HIPAA, we act as the Clinic’s Business Associate (or subcontractor business associate) in respect of Protected Health Information processed through Claro. The Business Associate Agreement between us and the Clinic is an integral part of this agreement and governs all creation, receipt, maintenance, and transmission of Protected Health Information by us on the Clinic’s behalf. In respect of Protected Health Information, the Business Associate Agreement prevails over every other component of this agreement to the extent of any inconsistency.
9.2 We will handle Personal Information collected through Claro in accordance with the Privacy Laws, our Privacy Policy, the Data Processing Agreement, and (in respect of Protected Health Information) the Business Associate Agreement. The Privacy Policy is published on our website and describes our handling of Personal Information that is not Protected Health Information governed by the Business Associate Agreement.
9.3 You acknowledge that, in respect of Patient Personal Information processed through Claro:
9.4 If you receive Personal Information through your use of Claro (including, in the case of a Practitioner, information about another Practitioner or Patient, or in the case of a Clinic, information about an Authorized User or Patient), you must:
9.5 If you become aware of any use or disclosure of Protected Health Information not permitted by this agreement, or of any Security Incident or suspected Breach of Unsecured Protected Health Information, in each case relating to information you have received or disclosed through Claro, you must:
9.6 The Business Associate Agreement and the Data Processing Agreement provide further detail on data flows, security measures, retention, and breach response.
10.1 In this agreement, “Confidential Information” means all information which a party (the “Recipient”) receives, becomes aware of, develops, creates, or generates in the course of this agreement concerning or relating to the other party or another user, including (without limitation):
Confidential Information does not include information that is in the public domain (other than as a result of a breach of this agreement) or that the Recipient lawfully holds independently of this agreement.
10.2 Except as required by Applicable Law, expressly permitted by this agreement, or otherwise agreed by the disclosing party, the Recipient must:
10.3 You must immediately notify us in writing of any actual, threatened, or suspected unauthorized disclosure of Confidential Information.
10.4 Nothing in this clause prevents a Practitioner from making clinically necessary disclosures to other treating practitioners or to a Patient about the Patient’s own care, in accordance with Applicable Law and professional duty. Nothing in this clause limits the operation of the Business Associate Agreement in respect of Protected Health Information.
11.1 Except as set out in clauses 11.2 and 11.3, you acquire no rights, title, or interest in or to Claro, the AI Features, the Subprocessor outputs (other than your own outputs as transformed for use in your professional practice), the Customer Data of other users, or other materials made available through Claro. To the extent you would otherwise acquire any such right, title, or interest, you acknowledge they vest in us and you irrevocably and unconditionally assign them to us.
11.2 You retain all proprietary rights you have in any content you upload to or generate through Claro that relates to your Patients, your business, or your clinical practice (“Your Data”), including:
11.3 You grant to us, and warrant that you have ensured that any third-party owners of Intellectual Property Rights in Your Data have granted to us, a non-exclusive, worldwide, irrevocable license (subject to clause 11.4) to use, store, host, copy, modify, transmit, and otherwise process Your Data:
11.4 Our license under clause 11.3 is at all times subject to:
11.5 Claro may be provided with, or as a plug-in for, third-party software (for example, Apple HealthKit, Google services, and accounting integrations). Use of any such third-party software will be governed by the applicable third-party license agreement, if any. We are not responsible or liable for any such third-party software and we make no warranty or representation in respect of it.
12.1 This clause 12 applies to the maximum extent permitted by law.
12.2 We provide Claro on an “AS IS” and “AS AVAILABLE” basis. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. Without limiting the foregoing, we do not represent, warrant, or guarantee:
12.3 We disclaim any responsibility for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks, including the internet, and you acknowledge that Claro may be subject to limitations, delays, and other problems inherent in the use of such communications networks.
12.4 We are not responsible or liable for, and make no representations, warranties, or guarantees as to, the Consulting Services, clinical decisions, the behavior of users or third parties, or any communications between users or with Patients.
12.5 Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions in this clause 12 may not apply to you. In that case, any implied warranty that cannot be excluded is limited in duration to the minimum period permitted by law.
13.1 This clause 13 applies to the maximum extent permitted by law.
13.2 You have sole responsibility for any obligations or liabilities to Patients, regulators, employees, contractors, or other third parties that arise from your use of Claro or your provision of clinical, business, or other services facilitated by Claro.
13.3 You release, indemnify, defend, and hold us, and our employees, agents, officers, and contractors, harmless from and against any costs, damages, loss, or liability of any kind (including reasonable attorneys’ fees) however suffered or incurred by virtue of:
except to the extent the relevant loss, claim, or liability was caused or contributed to by our breach of this agreement or our negligence.
13.4 We will defend, indemnify, and hold harmless the Clinic against any third-party claim that the Claro platform, when used in accordance with this agreement, infringes that third party’s Intellectual Property Rights, provided that:
This indemnity does not apply to the extent a claim arises from your modification of Claro, your combination of Claro with materials not supplied or authorized by us, your use of Claro other than in accordance with this agreement, or your continued use of an allegedly infringing version after we have made a non-infringing version available to you. This clause 13.4 states our entire liability, and your exclusive remedy, in respect of any claim that Claro infringes a third party’s Intellectual Property Rights, and is subject to clause 14 (Limitation of Liability).
14.1 This clause 14 applies to the maximum extent permitted by law. Nothing in this agreement excludes, restricts, or modifies any right or remedy you have under applicable law that cannot lawfully be excluded, restricted, or modified.
14.2 EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WE WILL NOT BE LIABLE FOR:
14.3 In any event, our aggregate liability to you under this agreement (whether arising in contract, tort (including negligence), strict liability, statute, or otherwise), including any liability arising from our breach of confidentiality, our breach of the Privacy Laws or the Business Associate Agreement, or a data breach, is capped at the greater of:
An Order Form may specify a higher aggregate liability cap that applies in place of the cap in this clause 14.3 for that Customer.
14.4 Our liability under this agreement for any loss or damage will be reduced proportionately to the extent that you contributed to, or failed to mitigate, that loss or damage.
14.5 The parties acknowledge that the fees under this agreement reflect the allocation of risk in this clause 14 and that the limitations in this clause are an essential basis of the bargain between the parties, and will apply notwithstanding the failure of the essential purpose of any limited remedy.
15.1 This agreement commences on the earlier of the date of execution of the first Order Form and the date you first accept this agreement (including by clicking “I agree” during account creation or at first login), and continues until terminated in accordance with this clause.
15.2 You may terminate this agreement:
15.3 We may terminate this agreement at any time with immediate effect by notice to you if:
15.4 We may also terminate this agreement by giving you sixty (60) days’ notice for convenience.
15.5 On termination of this agreement for any reason:
15.6 Termination does not affect any accrued rights or liabilities of either party, nor will it affect the continuation of any provision of this agreement which is intended to continue after termination, including (without limitation) clauses 4.2, 7, 8.2, 9, 10, 11, 12, 13, 14, 16, and 17.6, the Business Associate Agreement to the extent stated in it, and any role-specific clauses in Parts B or C marked as surviving termination.
15.7 You acknowledge that we may, in our reasonable discretion, temporarily deactivate or suspend your Account or otherwise suspend your access to Claro in the circumstances set out in clause 3.2.
16.1 Patient records, clinical notes, and clinical media uploaded to or generated through Claro must be retained:
While this agreement is on foot, we retain these records as part of providing Claro. On or after termination, we may, at our election: (i) continue to retain the records for the period required above and provide the Clinic and the responsible Practitioner with access in accordance with clause 16.4; or (ii) by notice to the Clinic, require the Clinic to take custody of and responsibility for retaining the records, in which case we will provide an export under clause 16.2 and, once the Clinic confirms receipt, may delete or destroy our copies in accordance with the Business Associate Agreement (subject to any legal hold or to any retention required of us by Applicable Law). In either case, the Clinic retains access to, and the ability to export, the Patient records.
The Clinic remains primarily responsible for ensuring that Patient records are retained for the period required by Applicable Law and the Practitioner’s professional duty.
For the avoidance of doubt, audio recordings of consultations are transient processing artifacts and are not retained as part of the Patient record: each recording is deleted promptly after it has been successfully transcribed (or, where transcription fails, is retained for up to thirty (30) days for recovery purposes and then deleted). The transcript and the finalized clinical note derived from a recording are retained in accordance with this clause 16.1.
16.2 During the Subscription Term and for thirty (30) days following termination of this agreement (or the relevant Order Form or Self-Serve Subscription) (or any longer wind-down period agreed in writing), we will provide reasonable assistance to enable the Clinic to export Customer Data from Claro in a structured, commonly-used, machine-readable format.
16.3 Following the period referred to in clause 16.2, we may delete Customer Data from Claro, subject to clauses 16.1 and 16.4 and to the return-and-destruction provisions of the Business Associate Agreement. Where we are required by clause 16.1 to retain Patient records beyond that period, we will retain only that subset and only for the period required.
16.4 Regardless of whether this agreement has been terminated or not, and subject to our obligations under the Privacy Laws, HIPAA, and the Business Associate Agreement, and to any directions of a Patient or regulator, we will provide the Clinic and (where appropriate) the responsible Practitioner with access to Patient records as may reasonably be required:
16.5 We will respond to lawful requests by regulators (including the U.S. Department of Health and Human Services and its Office for Civil Rights, state medical and nursing boards, state departments of health, the Drug Enforcement Administration, and state boards of pharmacy) for access to Customer Data and Patient Data in accordance with the Privacy Laws and the Business Associate Agreement. Where lawful and reasonable, we will notify you of any such request before responding.
17.1 Amendment. We may amend this agreement (or any document to which this agreement refers, including the Acceptable Use Policy and the Privacy Policy) by giving you notice through Claro or by email to your nominated administrative contact. Where the amendment is materially adverse to you, we will give you not less than thirty (30) days’ notice and you may terminate this agreement by notice during that thirty (30) day period if you do not accept the amendment. Where the amendment is not materially adverse, or is required to address a security or legal compliance issue, we may give you such shorter notice as is reasonable. Continued use of Claro after the effective date of any amendment constitutes acceptance of the amendment. Amendments to the Business Associate Agreement are governed by its own amendment provision.
17.2 Entire agreement. This agreement (together with the Order Form, Business Associate Agreement, Data Processing Agreement, Acceptable Use Policy, Subprocessor List, and the Privacy Policy) constitutes the entire agreement between the parties concerning its subject matter and supersedes all prior agreements, representations, and understandings.
17.3 Waiver. A failure or omission by us at any time to enforce or require strict or timely compliance with any provision of this agreement does not affect or impair that provision, or our right to avail ourselves of the remedies in respect of any breach of a provision, in any way.
17.4 Severability. Any provision of this agreement which is or becomes illegal, void, or unenforceable will be ineffective only to the extent of such illegality, voidness, or unenforceability and will not invalidate the remaining provisions.
17.5 Assignment. You may not assign or transfer this agreement without our prior written consent, which will not be unreasonably withheld. We may assign this agreement to an affiliate, or in connection with a merger, acquisition, or sale of all or substantially all of our assets or business, without your consent, provided that the assignee assumes our obligations.
17.6 Notices. Any notice given under this agreement must be in writing and is taken to be received: (a) if delivered by hand or by courier or certified mail, on actual receipt; (b) if sent by email to the address nominated by the recipient party, when the email enters the recipient’s information system, provided no bounce or non-delivery notice has been received.
17.7 Governing law and jurisdiction. This agreement is governed by, takes effect, and will be construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, and the parties irrevocably and unconditionally submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware. Nothing in this clause affects any obligation of a Practitioner or Clinic under the law of the state in which care is delivered, and nothing in this agreement is intended to override any state law governing the practice of medicine. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement.
17.8 Force majeure. Neither party is liable for any failure or delay in performing its obligations under this agreement (other than payment obligations) to the extent that the failure or delay is caused by an event beyond the reasonable control of that party, provided that the affected party uses reasonable efforts to mitigate the effect of the event.
17.9 Independent contractors. The parties are independent contractors. Nothing in this agreement creates a partnership, joint venture, employment, or agency relationship between the parties, or between us and any Practitioner.
18.1 If you obtained Claro from the Apple Inc. (“Apple”) App Store, you and we acknowledge and agree that (to the full extent permitted by applicable law):
18.2 If you obtained Claro from the Google Play Store (“Google Play”), you and we acknowledge and agree that (to the full extent permitted by applicable law) you must comply with the Google Play Terms of Service in addition to this agreement, and in the event of any inconsistency between the Google Play Terms of Service and this agreement, the Google Play Terms of Service prevail to the extent of the inconsistency in respect of your acquisition and download of Claro through Google Play.
18.3 You warrant and represent that:
18.4 In the event of any inconsistency between clause 18.1 and the rest of this agreement, clause 18.1 prevails to the extent of the inconsistency.
This Part C applies to you if you are a Practitioner User. You accept this agreement in your role as a Practitioner User (including this Part C) by clicking through the acceptance prompt presented at first login to Claro, and you continue to be bound by it for so long as you have an Account on Claro.
26.1 You warrant that:
26.2 You must promptly notify the Clinic and us if any of the warranties in clause 26.1 cease to be true.
27.1 You may use Claro only:
27.2 You acknowledge that:
28.1 You must:
28.2 You acknowledge that AI Features may produce errors, omissions, or hallucinations. You are solely responsible for the final clinical record and any clinical decisions taken on the basis of, or with reference to, AI-generated output.
29.1 If you have prescribing authority:
29.2 If you create a treatment protocol, standing order, or delegation record for a Patient using Claro (however the framework is described in your state):
29.3 If you are administering treatment under a protocol, standing order, or delegation created by another Practitioner:
29.4 Claro’s configurable authorization and delegation features are documentation and workflow tools. They do not create, enlarge, or substitute for any supervision, delegation, or collaborative-practice authority; whether and how tasks may be delegated or supervised is determined solely by the law of your state and your licensing board’s rules.
30.1 Without limiting clause 10, you must:
31.1 You acknowledge that, by creating and using your Account, we will receive the following information about you: your name, contact details, state license number(s), NPI (National Provider Identifier), DEA registration number (where applicable), professional credentials, role assignments, performance metrics within Claro (token usage, audit metrics), and any other information you upload to Claro.
31.2 You acknowledge that, in the course of providing clinical services through Claro:
31.3 If you do not provide us with the Personal Information we reasonably require, we may not be able to provide Claro to you.
32.1 You may close your Account at any time by giving us notice in writing.
32.2 Closure of your Account does not affect:
In this agreement, unless the context requires otherwise:
Account means a User’s account on Claro.
Acceptable Use Policy means our acceptable use policy as published from time to time and forming part of this agreement.
Applicable Law means all relevant laws, regulations, rules, and professional requirements applicable to a party, and includes (without limitation):
AI Features has the meaning given in clause 8.1.
AI Service Providers means the third-party providers of artificial-intelligence services (including speech-to-text transcription and large-language-model text generation) engaged by us as Subprocessors and identified in the Subprocessor List, as updated from time to time.
AI Subprocessor means any Subprocessor that processes Customer Data using artificial intelligence, machine learning, or natural language processing.
Authorized User means a person, including a Practitioner, who is authorized by a Clinic to access Claro using credentials issued under the Clinic’s Account.
Breach, Protected Health Information (“PHI”), Security Incident, Subcontractor, and Unsecured Protected Health Information have the meanings given to those terms in the HIPAA Rules.
Business Associate has the meaning given in 45 CFR 160.103; we are the Business Associate of the Clinic under the Business Associate Agreement.
Business Associate Agreement or “BAA” means the business associate agreement entered into between us and the Clinic in respect of Protected Health Information processed through Claro, forming part of this agreement.
Claro or Claro Platform means the online platform provided by us under this agreement, accessible through web, iOS, and Android applications, and includes all software, payment services, and related support services as may be updated, modified, or extended by us from time to time.
Clinic means a clinical practice, professional entity, management services organization administering Claro for a professional entity, or sole-practitioner business that has entered into an Order Form with us or holds a Self-Serve Subscription, and has an Account.
Confidential Information has the meaning given in clause 10.1.
Consulting Services means the clinical services (including assessment, prescribing, and direction to administer treatment) provided by a Practitioner to (or in respect of) a Patient, whether through a screening call, an in-person consultation, or a follow-up review, in each case facilitated by Claro.
Covered Entity has the meaning given in 45 CFR 160.103.
Customer Data means all data submitted to or generated by Claro by you or your Authorized Users, including Your Data and any Patient Data resulting from your use of Claro.
Data Processing Agreement means the data processing agreement entered into between us and the Clinic in respect of Personal Information (other than Protected Health Information governed by the Business Associate Agreement) processed through Claro.
HIPAA means the Health Insurance Portability and Accountability Act of 1996, as amended (including by the HITECH Act), and the HIPAA Rules.
HIPAA Rules means the Privacy, Security, Breach Notification, and Enforcement Rules at 45 CFR Part 160 and Part 164.
Intellectual Property Rights means all intellectual property rights of any kind, including copyright, patent, trademark, trade dress, design, database, trade secret, confidential information, and moral rights, whether registered or unregistered, and whether subsisting now or in the future.
Order Form means the order form executed by you and us that incorporates this agreement and sets out the commercial terms of your subscription to Claro or, in the case of a Self-Serve Subscription, has the meaning given in the definition of Self-Serve Subscription.
Patient means a person who is, or has been, a patient of a Clinic (including a person attending an initial consultation or screening) whose Personal Information is processed through Claro.
Patient Data means Personal Information of a Patient processed through Claro, and includes Protected Health Information.
Permitted Activities means the activities described in clause 2.3 that are within the scope of the modules to which you have subscribed under the Order Form.
Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with, an identified or identifiable individual, and includes Protected Health Information and “personal information” as defined in applicable state privacy law.
Practitioner means a physician, nurse, physician associate/assistant, or other licensed health care professional who is an Authorized User of a Clinic and has accepted Part C of this agreement.
Practitioner Use Acknowledgement means a Practitioner User’s acceptance of this agreement by clicking through the acceptance prompt presented at first login to Claro.
Privacy Laws means all applicable privacy, data protection, and data breach notification laws to which we, a User, or a Patient is subject, including:
Privacy Policy means our privacy policy as published on our website and on Claro from time to time and forming part of this agreement.
Self-Serve Subscription means a subscription to Claro created through in-app sign-up and acceptance of this agreement, where no Order Form has been executed. For a Self-Serve Subscription: (a) references in this agreement to the Order Form are references to the subscription details confirmed in-app at sign-up (including the modules, plan, and fees displayed at that time and as subsequently varied in-app); (b) the Subscription Term is monthly, renewing automatically each month until terminated; (c) Subscription Fees are the fees published in Claro or on our pricing page for the selected plan, as in force from time to time; (d) notices to the Clinic (including under clause 17.6, the Business Associate Agreement, and the Data Processing Agreement) may be given to the account owner’s registered email address, which is also the Clinic’s nominated privacy contact unless the Clinic nominates another in Claro; and (e) either party may terminate the Self-Serve Subscription on thirty (30) days’ notice, in addition to the other termination rights in clause 15.
Subscription Fees means the fees payable for the use of Claro under the Order Form.
Subscription Term means the term specified in the Order Form, including any renewal terms.
Subprocessor has the meaning given in clause 7.1.
Subprocessor List means the list of Subprocessors that we publish from time to time and that forms part of this agreement.
Your Data has the meaning given in clause 11.2.
In this agreement: